Help center

Short answers to the questions teams ask most. Can't find what you need? Email support.

What is AI visibility?
Why mentions in ChatGPT, Claude, and Perplexity matter and how Tracemetry measures them.
How is presence calculated?
Per-prompt, per-surface mention detection — LLM parsing plus a deterministic guardrail.
How often are prompts re-checked?
Weekly on Tracker and Pro. On-demand and daily on Agency.
Set up your brand voice
Tone, style examples, aliases, forbidden phrases — what the generator actually consumes.
Approve uncertain mentions
When the parser isn't sure your brand was mentioned, the run lands in /visibility/uncertain.
How is my data stored?
Supabase database, encrypted at rest, processed only to provide the service.
Cancel or upgrade your subscription
Manage payment, view invoices, or cancel via the Stripe customer portal.

Still stuck?

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Email support@tracemetry.com